Refund & Return Policy

Refund & Return Policy

Last Updated: September 21, 2026

Thank you for shopping with Fenbendazole LAB.

We want you to have a clear and transparent experience when purchasing products from our Website. This Refund & Return Policy explains when products may be returned, exchanged, or refunded.

By placing an order through https://www.fenbendazole-lab.com/, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights that apply to you under applicable law.

1. Contact Information

Fenbendazole LAB

Address:
18121 E HAMPDEN AVE UNIT C 1334
AURORA, CO 80013
United States

Phone: (+1) 209-691-4972

Email: [email protected]

Website: https://www.fenbendazole-lab.com/

2. Return Eligibility

Because our products may include dietary supplements and wellness products, certain products may be subject to health, safety, and hygiene restrictions.

Unless otherwise required by applicable law, products are generally eligible for return only when:

  • The product is unused;
  • The product remains unopened and sealed;
  • The original packaging is intact;
  • The product has not been damaged, contaminated, or altered;
  • The return request is submitted within the applicable return period; and
  • Proof of purchase or the original order information can be provided.

For health, safety, and hygiene reasons, opened, used, or tampered-with supplements may generally not be eligible for return or exchange, unless the product is defective, damaged, incorrectly shipped, or applicable law provides otherwise.

3. Return Period

Customers may request a return within 30 days of the date the order is delivered.

To request a return, please contact us at:

Email: [email protected]

Your return request should include:

  • Order number;
  • Customer name;
  • Email address used for the order;
  • Product name;
  • Reason for the return; and
  • Photographs where applicable.

We will review the request and provide return instructions when the return is eligible.

Please do not send products back to us before receiving return instructions.

4. Products That Generally Cannot Be Returned

Unless required by applicable law, we generally do not accept returns of:

  • Opened supplements;
  • Used products;
  • Products with broken or removed safety seals;
  • Products that have been tampered with;
  • Products damaged after delivery due to customer handling;
  • Products that have been stored improperly after delivery;
  • Products returned without prior authorization;
  • Products returned after the applicable return period;
  • Gift cards or other non-returnable items, where applicable.

This policy is intended to protect product quality, safety, and hygiene.

5. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible.

We recommend contacting us within 7 days of delivery and providing:

  • Order number;
  • Photographs of the damaged product;
  • Photographs of the shipping package;
  • Photographs of the shipping label; and
  • A description of the damage.

Depending on the circumstances, we may offer:

  • A replacement;
  • A partial refund; or
  • A full refund.

The appropriate resolution may depend on the nature and extent of the damage and the available evidence.

6. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photographs of the products received; and
  • Photographs of the shipping label and packaging where appropriate.

After verifying the issue, we may provide:

  • The correct product;
  • A replacement shipment;
  • A refund for the incorrect or missing item; or
  • Another appropriate resolution.

We will not require you to pay additional shipping charges when the error was caused by us.

7. Defective Products

If you believe that a product is defective, please contact us before disposing of or returning the product.

Depending on the circumstances, we may request:

  • Order information;
  • Photographs or videos;
  • Product lot or batch information;
  • Packaging information; and
  • A description of the suspected defect.

After review, we may provide a replacement or refund where appropriate.

Nothing in this policy limits any mandatory statutory warranty or consumer protection rights that may apply to defective products.

8. Returns Due to Change of Mind

If you simply change your mind about a purchase, you may request a return within the applicable return period provided that the product remains unopened, unused, sealed, and otherwise eligible for return.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

The original shipping charge may also be non-refundable.

9. Return Shipping

When a return is approved, we will provide the appropriate return instructions.

Unless the return is caused by our error, defective merchandise, damage during delivery, or another circumstance for which we are responsible, the customer may be responsible for return shipping costs.

We recommend using a shipping service that provides tracking.

We are not responsible for returned products that are lost or damaged during return shipping when the customer is responsible for arranging the return.

10. Refund Process

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method.

Refunds may include the eligible purchase price and may exclude:

  • Original shipping charges;
  • Return shipping charges;
  • Customs duties;
  • Import taxes;
  • Brokerage fees; or
  • Other non-refundable charges,

unless otherwise required by applicable law.

11. Refund Processing Time

After a refund has been approved, we will generally initiate the refund within 5–10 business days.

The time required for the refunded amount to appear in your account may depend on your:

  • Bank;
  • Credit card issuer;
  • Payment provider; or
  • Other financial institution.

If you have not received an approved refund after a reasonable period, please contact us.

12. Exchanges

We may offer exchanges for eligible products depending on product availability.

For health, safety, and hygiene reasons, opened or used supplements generally cannot be exchanged unless the product is defective, damaged, incorrectly shipped, or otherwise subject to a legally required remedy.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

13. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

[email protected]

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it.

In that situation, the customer may need to follow the applicable return procedure.

14. Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address.

If a package is returned to us because:

  • The address was incorrect;
  • The address was incomplete;
  • The recipient was unavailable;
  • The package was refused;
  • Required customs procedures were not completed; or
  • The customer otherwise failed to accept delivery,

we may contact the customer regarding available options.

Additional shipping costs may apply to reshipment.

Where a refund is requested, the refund may be reduced by applicable shipping, return, or other non-refundable costs, except where prohibited by applicable law.

15. International Orders

Customers outside the United States are responsible for determining whether the products they order can legally be imported into their destination country.

Certain countries may impose restrictions on dietary supplements, ingredients, wellness products, or other products.

If a package is held, delayed, rejected, or returned by customs because the product cannot legally be imported into the destination country, the customer may be responsible for applicable return shipping, customs charges, taxes, or other costs, except where applicable law requires otherwise.

We recommend checking your local import requirements before placing an international order.

16. Customs Duties and Taxes

Customs duties, import taxes, VAT, brokerage fees, and other government charges are generally separate from the product price unless expressly stated otherwise at checkout.

These charges are generally the responsibility of the customer.

If a customer refuses to pay applicable customs charges and the package is returned to us, any refund may be subject to deductions for shipping, return shipping, customs charges, or other costs, to the extent permitted by applicable law.

17. Lost Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please contact us promptly.

We may ask you to:

  • Check with household members or building management;
  • Contact the shipping carrier;
  • Verify the delivery address; and
  • Provide any relevant information from the carrier.

We may work with the carrier to investigate the shipment.

If a package is confirmed as lost in transit, we may provide a replacement or refund depending on the circumstances and applicable carrier procedures.

18. Products Stored Improperly

Customers are responsible for storing products according to the instructions provided on the product packaging or label.

We may not be responsible for product deterioration caused by improper storage after delivery, including exposure to:

  • Excessive heat;
  • Excessive moisture;
  • Direct sunlight;
  • Freezing conditions where inappropriate; or
  • Other conditions contrary to product storage instructions.

19. Promotional Items and Free Gifts

If an order includes a promotional item or free gift, the eligibility and return treatment of that item may depend on the applicable promotion.

If a customer returns an order that qualified for a promotional item, we may require the promotional item to be returned where permitted by applicable law and the terms of the promotion.

20. Refunds for Promotional Orders

If a discount, coupon, promotion, or promotional code was used, the refund amount may reflect the actual amount paid for the returned product.

Discounts that applied to the original order may not be restored or transferred to a replacement order unless otherwise stated.

21. Consumer Rights

This Refund & Return Policy does not limit any mandatory consumer rights provided by applicable law.

Depending on your location, you may have statutory rights relating to:

  • Defective products;
  • Misdescribed products;
  • Products that are not fit for their intended purpose;
  • Refunds;
  • Repairs;
  • Replacements;
  • Cooling-off periods; or
  • Other consumer protections.

Where applicable law provides rights that are more favorable than this policy, those statutory rights will apply.

For customers in the European Economic Area or United Kingdom, mandatory consumer protection laws may provide additional rights, including statutory remedies for certain defective or non-conforming goods.

22. Health and Safety Considerations

Because certain products sold through our Website may be dietary supplements or wellness products, we may impose reasonable return restrictions for opened or used products where necessary to protect product integrity and consumer safety.

Nothing in this section is intended to remove or restrict any legally required remedy for defective, unsafe, misrepresented, or otherwise non-conforming products.

23. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent or abusive return activity.

Examples may include:

  • Repeatedly returning used products;
  • Submitting false damage claims;
  • Returning products purchased elsewhere;
  • Providing false order information;
  • Attempting to obtain multiple refunds for the same order; or
  • Other fraudulent activity.

Where permitted by applicable law, we may refuse future transactions or returns associated with confirmed fraudulent activity.

24. Chargebacks

If you have a problem with an order, please contact us before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue.

This does not limit any rights you may have under applicable payment-network rules or applicable law.

25. Contact Us Before Returning a Product

Please do not mail products to our business address without receiving return authorization or instructions.

To request a return, refund, replacement, or exchange, contact:

Fenbendazole LAB

Email: [email protected]

Phone: (+1) 209-691-4972

Address:
18121 E HAMPDEN AVE UNIT C 1334
AURORA, CO 80013
United States

Please include your order number and a description of the issue.

26. Changes to This Refund & Return Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage customers to review this policy periodically.

27. Contact Information

For questions regarding returns, refunds, exchanges, or order issues, please contact us:

Fenbendazole LAB

Address:
18121 E HAMPDEN AVE UNIT C 1334
AURORA, CO 80013
United States

Phone: (+1) 209-691-4972

Email: [email protected]

Website: https://www.fenbendazole-lab.com/